Refund policy

CAN I RETURN FRAMES IF I DON'T LIKE THEM?

You can return your frames within 7 days of receiving them (after delivery confirmation) for an exchange or store credit. The goods must be returned to us in the exact condition you received them, including all original packaging. Shipping costs will be deducted from the credit issued once the return package is received and processed by our team.


WHAT HAPPENS IF MY FRAMES ARRIVE DAMAGED OR FAULTY?

Every frame is inspected and packed by our team before it ships. If your order arrives damaged:

  1. Email info@vintageframes.com within 48 hours of delivery, with your order number.
  2. Include clear photos of the frame, the case and pouch, and the outer shipping box.
  3. Keep all packaging and do not attempt repairs.

If your order has Route shipping protection: you can file a damage claim at route.com as soon as your order is marked delivered, or contact us and we will help you file it.

If your order does not have Route shipping protection: we will file a claim with the carrier on your behalf and send you the claim reference. Once the carrier approves the claim, we will repair or replace the frame. Carrier claims can take up to 30 days.

This applies to all products, including designer vintage archive pieces, which are otherwise final sale.

Manufacturing defects that appear after delivery are covered by our 1-year warranty (see FAQ). Damage caused after delivery, including accidents, drops or wear, is not covered.